Lodigame's Privacy Policy

1 Introduction

Lodigame (referred to as "we", "us", or "the Platform") is a trusted online betting platform for Sports Betting enthusiasts in Bangladesh. We believe your privacy is a fundamental right — not just a legal obligation.

This Privacy Policy ("Policy") explains what personal information lodigame collects, how that information is used and stored, who it may be shared with, and what rights you have over your data. This Policy applies to the lodigame website, mobile application, and all related services.

By creating an account or using lodigame's services, you confirm that you have read and agreed to this Privacy Policy. You must be 18 years of age or older — lodigame never knowingly collects data from minors.

2 What Information We Collect

Lodigame only collects information that is necessary to operate its services. Below is a detailed breakdown of what we collect and how:

We may collect information directly from you, automatically from your device, and where applicable from legitimate third-party verification services. lodigame never stores your full bank account number or card number.

3 How Your Information Is Used

Lodigame uses your personal information for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service delivery: To process betting transactions, deposits, and withdrawals.
• Contact: To send important account updates, security alerts, and transaction notifications.
• KYC Verification: To verify identity and age, and to prevent fraud.
• Responsible Betting: To monitor your betting behaviour and offer support where needed.
• Legal Obligations: To comply with applicable laws, regulations, and regulatory authority directives.
• Platform Improvement: To analyze user experience and improve service quality.
• Security: To prevent fraud, money laundering, and unauthorized access.

Lodigame never shares your information with third parties for marketing purposes without your consent. You can opt out of our promotional communications at any time.

4 Who your information is shared with

Lodigame does not sell your personal data. However, certain information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• KYC Service Providers: Required documents may be shared with authorized third-party verification services for identity verification purposes.
• Legal authorities: Information may be disclosed in response to a valid court order or a formally verified request from a government authority.
• Security Investigation: Information may be shared with relevant authorities to prevent fraud or illegal activity.

All third-party service providers are contractually required to meet data protection obligations. lodigame holds its partners accountable for their data protection practices.

5 Cookies & tracking technologies

The lodigame website and app use cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure core functionality. Without these, the site will not work properly.
• Performance Cookies: Anonymous data is collected to understand which parts of the site see the most activity.
• Functionality Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To analyze platform usage and improve service quality. These cookies do not collect personally identifiable information.

6 Security Measures

Lodigame employs industry-standard technical and administrative measures to protect your data. Our security infrastructure operates on the following levels:

• SSL/TLS encryption is applied to all data transfers.
• Stored data is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available for your account.
• Regular security audits and vulnerability assessments are conducted.
• Automatic alerts are triggered when suspicious login attempts or activity are detected.
• Lodigame staff are granted access only to the data they need to perform their role.

While we maintain the highest security standards, no method of transmission over the internet is 100% secure. Please keep your password strong and never share it with anyone. If you notice any suspicious activity, contact us immediately at support@lodigame.ws.

7 Your Data Rights

Lodigame is committed to giving you full control over your personal data. You have the following rights:

• Right to Access Your Data: You have the right to request access to any personal data we hold about you.
• Right to rectification: You can request a correction if any of your stored information is inaccurate.
• Right to Erasure: You can request deletion of any data that falls outside legal or regulatory retention obligations.
• Right to restrict processing: You can request that processing of your data be restricted under certain circumstances.
• Data Portability: You can request a copy of your data in a structured, portable format.
• Right to withdraw consent: You can unsubscribe from marketing communications at any time.

8 Protection of minors

Lodigame strictly does not provide services to anyone under the age of 18. We do not knowingly collect or store any information from minors.

Age verification is a mandatory step in the registration process. If we determine that a user is under 18, we will immediately close the account and delete all associated data.

9 How long your information is retained

Lodigame does not retain personal information beyond what is necessary. Retention periods depend on the type of data and applicable legal obligations:

• Account Information: Retained for the duration of account activity and up to 5 years after account closure.
• Financial Transactions: Retained for up to 7 years in accordance with legal and regulatory requirements.
• KYC documents: Retained for up to 5 years after account closure, then securely deleted.
• Marketing information: Removed immediately upon withdrawal of consent.
• Log Files: Technical logs are typically deleted after 90 days.

Once the retention period expires, we securely delete or anonymize your data so that no individual can be identified.

10 Policy updates

Lodigame may update this Privacy Policy from time to time. Changes may be made in response to service updates, new legal requirements, or security improvements.

We will notify you of any significant changes via email or an in-platform notification. Continued use of the service after changes take effect will be considered acceptance of the updated Policy.

11 Contact us

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@lodigame.ws
• Subject: Send with subject line "Privacy Request"
• Response time: Typically within 30 business days

Our dedicated data protection team will handle your request as promptly as possible. Your privacy is our highest priority.